This page explains how you can pay at bypatina.co, what happens after you pay, and who to contact if a payment does not go through.
Currency
All prices are shown and charged in US dollars. The amount displayed at checkout is the amount you pay. Nothing further is added afterwards.
How you can pay
We accept the following at checkout, and these are the same methods shown in our website footer:
Debit and credit cards
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
Other methods
- PayPal
- Shop Pay
Paying by card
- Choose card payment at checkout.
- Enter your card number, expiry date and the three-digit code from the back of the card. American Express uses a four-digit code on the front.
- Your bank may ask you to confirm the payment in its own app, or by a code sent to your telephone. This step is 3-D Secure and is applied by your bank, not by us.
- Once your bank confirms the payment you return to our site and we email you an order acknowledgement.
Paying with PayPal or Shop Pay
Select the method at checkout and you will be taken to that provider to approve the payment. Your delivery address is passed across automatically, so check it is the one you want before approving. You are returned to our site once the payment is authorised.
When you are charged
Payment is taken at the moment you place the order, not when the watch is despatched. This lets us prepare and despatch your order without delay.
If a payment is declined
A declined payment almost always comes from your bank rather than from us. Common reasons are an expired card, a billing address that does not match the one your bank holds, or a fraud check on the bank's side. Check those details and try again. If it still fails, contact your bank or card issuer. We are not told the reason for a decline.
You may see a pending authorisation on your statement for an order that did not complete. Banks normally release these within 5 working days.
Payment protection
Checkout runs over an encrypted connection. Card details are entered on a page operated by our payment provider and are not stored on our systems. We receive the last four digits of the card, the card type, and confirmation of whether the payment succeeded. We never ask for card details by email or telephone, and you should never send them that way.
Billing address
Please enter the address your card is registered to. A mismatch is one of the most frequent causes of a declined payment. Your delivery address can be different.
Taxes and duties
Any applicable tax is already included in the price shown. Orders delivered outside the United States may attract import duty or a handling fee set by your own customs authority — see our Shipping Policy.
Refunds
Money is returned to the method you paid with. Timings are set out in our Refund Policy.
Problems with a payment
Email support@bypatina.co with your order number, or telephone +1 307 269 6835 between 9:00 and 17:00, Monday to Friday. We reply within 48 hours. Please do not include card numbers in an email.
Contact
Patina Co.
1470 West Street, Wilson, WY 83014, United States
Email: support@bypatina.co
Telephone: +1 307 269 6835