The questions we get asked most. If yours is not here, email support@bypatina.co and a person will answer inside 48 hours.
The watches
Are these antiques or new watches?
New. The design is drawn from the decade the watch is named after — the numerals, the case shape, the way the hands are cut — but the watch itself is newly made. We do not sell second-hand or antique pieces, and we would rather say that plainly than let you assume otherwise.
Why is every watch named after a year?
Because a year is something you already have a relationship with. Each watch takes the year its design belongs to, so you shop by era instead of by model number. Twenty-one years across seven decades, 1920 to 1989.
Will it keep good time?
The look is period. The movement is modern. Full specifications are listed on each product page, under The Anatomy.
What does it come with?
Boxed and padded, with the strap already fitted and the watch set and running. There is no original manufacturer packaging, because there is no original manufacturer — these are ours.
Can you tell me more about a specific one?
Yes. Email us the year and we will send extra photographs and answer anything the listing does not cover. We would rather spend ten minutes on that than process a return.
Sizing
How do I know it will fit?
Wrap a strip of paper around your wrist, mark where it meets, and measure it in millimetres. Send us that number and we will tell you which years suit you.
What size are the cases?
Most sit between 28mm and 38mm — small by modern standards, and correct for the period they are drawn from. The exact case size is listed on every product page.
Can I change the strap?
Yes. Straps are a standard fitting. Any watchmaker will swap one in a few minutes, or you can do it yourself with a spring bar tool.
Ordering and delivery
What does shipping cost?
Nothing. Standard tracked delivery is included on every order, with no minimum spend, everywhere we ship. Paid upgrades for faster processing and insured delivery are on our Shipping Policy.
Where do you deliver?
The United Kingdom, the United States and Canada, Europe, and much of the rest of the world. If your country shows at checkout, we can reach you.
How long will it take?
Orders are prepared in 1 to 3 working days, then 3 to 5 days in the UK, 5 to 7 in the US, Canada and Europe, and 7 to 15 elsewhere.
What is Priority Processing?
It moves your order to the front of the queue so it is packed the next working day. The insured version adds cover against loss or damage in transit.
Will I pay customs charges?
Not within the UK, and not on US domestic orders. For Europe, Canada and elsewhere, your own customs authority may apply duty or tax on arrival. That is set by your country, not by us.
How do I track it?
We email the carrier name and tracking number at despatch. Tracking can take a day to show movement, which is normal.
Payment, returns and refunds
How can I pay?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal and Shop Pay. Details on our Payment Policy.
What currency are prices in?
US dollars, everywhere.
Can I send it back?
Yes, within 14 days of delivery. Email us first for a return reference, then post it to whichever of our three return addresses is nearest you. Steps are on the Return Policy.
When do I get my money back?
We inspect returns within 3 working days and issue the refund to your original payment method within 14 days of receiving it, usually sooner. See the Refund Policy.
What if it arrives faulty or damaged?
Tell us within 48 hours for damage, or 30 days if it stops running, and send photographs. We cover return postage and you choose a replacement or a refund.
Looking after it
Can I swim or shower with it?
Check the water resistance on the product page first. Unless it says otherwise, treat it as splash-resistant only — fine in rain, not in a pool, a shower or the sea.
How do I look after it?
Keep it away from magnets and direct heat, wipe the case with a dry cloth, and let the leather dry naturally if it gets wet. That is most of it.
Still stuck?
Email support@bypatina.co or call +1 307 269 6835, Monday to Friday, 9:00 to 17:00.