Patina Co. sends wristwatches from the 1920s to the 1980s. Every order is packed and checked by hand before it leaves us. This page explains exactly how that works.
Where we deliver
We deliver to the United Kingdom, the United States and Canada, Europe, and much of the rest of the world. If your country appears at checkout, we can reach you.
Delivery options, charges and times
Three options appear at checkout in every region. The full amount payable, including delivery, is displayed before you confirm your order, and nothing further is added afterwards.
United Kingdom — Royal Mail, 3 to 5 working days
- Standard Tracked Delivery — no charge
- Priority Processing (Tracked) — $7.95
- Priority Processing with Insured Delivery — $12.95
United States and Canada — USPS, 5 to 7 working days
- Standard Tracked Delivery — no charge
- Priority Processing (Tracked) — $7.95
- Priority Processing with Insured Delivery — $12.95
Europe — DHL, 5 to 7 working days
- Standard Tracked Delivery — no charge
- Priority Processing (Tracked) — $9.95
- Priority Processing with Insured Delivery — $14.95
Rest of the world — DHL, 7 to 15 working days
- Standard Tracked Delivery — no charge
- Priority Processing (Tracked) — $12.95
- Priority Processing with Insured Delivery — $17.95
What the paid options add. Priority Processing moves your order to the front of the preparation queue. Insured Delivery adds cover against loss or damage in transit.
Order processing
- Standard: orders are prepared within 1 to 3 working days, Monday to Friday.
- Priority: orders are prepared the next working day.
- Order cut-off: 16:00 GMT. Orders placed after that count from the next working day.
- Weekends and public holidays: orders are prepared on the next working day.
Transit times above begin after despatch, so add processing time to reach the total. A standard UK order typically arrives 4 to 8 working days after you place it.
Tracking your order
- When your order is despatched we email you the carrier name and tracking number.
- Follow the parcel on that carrier's own tracking page — royalmail.com, usps.com or dhl.com.
- Tracking can take up to 24 hours to show movement after the email arrives. This is normal and does not mean anything has gone wrong.
- If you have an account with us, order status is also visible under your account.
Checking the status of an order
Email support@bypatina.co with your order number and we will confirm where your parcel is. We reply within 48 hours, Monday to Friday.
Customs and import charges
Orders within the United Kingdom, and orders delivered inside the United States, carry no import charges. For deliveries to Europe, Canada and the rest of the world, your country may apply import duty, tax or a handling fee on arrival. These are set by your own customs authority, are not included in the price you pay us, and are the responsibility of the person receiving the parcel. Your carrier will contact you if anything is owed. If a parcel is refused at customs and returned to us, we refund the price of the watch but not the outbound delivery charge.
If something is missing from your parcel
- Contact us within 7 days of delivery at support@bypatina.co, quoting your order number.
- Tell us what is missing and, where possible, attach a photograph of the parcel and its contents as received.
- We will open an enquiry with the carrier. Once we have their response we will either send the missing item or refund it in full.
- Enquiries of this kind are normally resolved within 14 days.
If your parcel does not arrive
If tracking shows no movement for 10 working days on a domestic order, or 20 working days on an international one, contact us. We will raise a claim with the carrier, and then send a replacement or refund you in full, whichever you prefer.
Incorrect delivery address
Please check your address carefully at checkout. If you spot a mistake, email us before your order is despatched and we will correct it. Once a parcel has been handed to the carrier we cannot change the address.
Returns
Sending a watch back is covered by our Return Policy. We hold returns addresses in the United Kingdom, Spain and the United States, so you post to the one nearest you rather than shipping across the world.
Contact
Patina Co.
1470 West Street, Wilson, WY 83014, United States
Email: support@bypatina.co
Telephone: +1 307 269 6835
Monday to Friday, 9:00 to 17:00