This page explains how to send a watch back to Patina Co. and what happens in each situation. For how and when money is returned to you, see our Refund Policy.
Your right to cancel
You may cancel your order within 14 days of the day you receive it, without giving a reason. You then have a further 14 days from telling us to send the watch back.
How to start a return
- Tell us. Email support@bypatina.co with your order number, the year of the watch, and a short note about why it is coming back. You can also telephone +1 307 269 6835.
- Wait for authorisation. We reply within 48 hours with a return reference and confirm which address to use. Please do not send anything back before you have that reference — parcels arriving without one take considerably longer to process.
- Pack it. Put the watch back in the box it arrived in, with any tags and paperwork, and write the return reference on a slip inside.
- Send it. Use a tracked service and keep your proof of postage until your refund reaches you.
Return addresses
We hold returns in three places so you post to the one nearest you. We confirm which applies when we issue your return reference, and they are listed here so you know before you order.
United Kingdom
Patina Co. Returns
More Plus 3 Central Park, Hudson Avenue
Severn Beach, Bristol, BS35 4EL
United Kingdom
Europe
Patina Co. Returns — Amphora Logistics
Av. Països Catalans, 27
08730 Barcelona
Spain
United States, Canada and the rest of the world
Patina Co. Returns
1 County Rd — Unit A4
Secaucus, NJ 07094
United States
UK and European customers return within their own region, so there is no customs paperwork on the way back.
Condition of returned items
To be accepted back, a watch must be in the condition we sent it: unworn beyond trying it on, undamaged, and complete with its packaging. We may reduce a refund to reflect any loss in value caused by handling beyond what is needed to examine the watch.
Different situations
You changed your mind
Return within 14 days of delivery. You pay return postage. Within your own region a tracked service is typically $5 to $12.
The watch is faulty or has stopped running
Contact us within 30 days of delivery. We pay return postage, and you can choose a replacement or a full refund.
The watch arrived damaged
Send us photographs of the damage and the outer packaging within 48 hours of delivery. We pay return postage and refund you in full, or send a replacement, once we have inspected the item.
You received the wrong watch
Tell us within 14 days. We pay return postage and send you a label, then either send the correct year or refund you in full.
The watch never arrived
See the missing parcel section of our Shipping Policy. We raise a claim with the carrier and then send a replacement or refund you in full.
You want to exchange rather than return
Tell us the year you would prefer. We take the first watch back as a return and send the replacement once yours is on its way to us. If there is a difference in price we settle it either way.
You want to cancel after ordering
If your order has not yet been despatched, email us and we will cancel it and return your money in full. If it has already gone out, follow the return steps above once it reaches you.
Items we cannot take back
- Watches that have been worn, altered or opened by anyone other than us.
- Watches returned without their original packaging.
- Watches returned more than 14 days after delivery, unless faulty.
Restocking charge
We do not apply a restocking charge on any return.
Your legal rights
Nothing on this page affects your statutory rights, including those of consumers in the United Kingdom under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and equivalent protections in the European Union.
Contact
Patina Co.
1470 West Street, Wilson, WY 83014, United States
Email: support@bypatina.co
Telephone: +1 307 269 6835
Monday to Friday, 9:00 to 17:00